Privacy Policy

Cloudvoyance ("we", "our", or "us") is a cloud engineering, DevSecOps, and AI automation company committed to building secure, intelligent, and scalable systems. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website at cloudvoyance.com, submit an inquiry through our contact form, or engage with our services.

We operate with a security-first mindset — not just in the infrastructure we build for our clients, but in how we handle the data entrusted to us. By using our website or engaging with our services, you agree to the practices described in this Policy.

We collect only the information necessary to respond to your inquiries, deliver our services, and improve your experience.

• Contact form submissions: full name, email address, company or organisation name, service interest, and message content
• Email correspondence with our team
• Discovery or consultation call notes (with your knowledge and consent)

• Browser type, device type, and operating system
• Pages visited, time on page, and referring URLs (via analytics tools)
• IP address (anonymised where possible)

• Payment card details (we use trusted third-party processors for invoicing)
• Sensitive personal data such as health, racial, or political information
• Data from minors — our services are intended for business professionals

We use your information strictly to:

• Respond to your inquiry — connecting you with the right person on our team within 1–2 business days
• Deliver our services — scoping proposals, coordinating project delivery, and ongoing client communication
• Send confirmation emails — automated acknowledgement when you submit our contact form
• Improve our website — understanding which pages are most useful and fixing technical issues
• Comply with legal obligations — retaining records as required by applicable law

We do not use your information for cold outreach, unsolicited marketing, or automated profiling. We will never sell your data.

We share personal data only with trusted sub-processors who help us operate our website and deliver our services:

• Resend — transactional email delivery for contact form confirmations (resend.com)
• Vercel — website hosting infrastructure (vercel.com)
• Google Analytics / Plausible — anonymised website analytics (if enabled)
• Notion / Linear — internal project management tools for active client engagements

All third parties we use are bound by their own privacy policies and, where applicable, Data Processing Agreements. We do not share your data with advertising networks, data brokers, or any party not directly involved in service delivery.

We may disclose personal information if required to do so by law, court order, or in response to a lawful request from a government authority.

We retain personal information only as long as necessary:

• Contact form submissions — retained for up to 24 months to follow up on inquiries and proposals
• Active client records — retained for the duration of the engagement plus 5 years for legal and financial compliance
• Website analytics — aggregated, anonymised data retained indefinitely; personally identifiable logs deleted after 90 days

You may request deletion of your data at any time by contacting us at info@cloudvoyance.com. We will process deletion requests within 30 days, subject to legal retention requirements.

Our website uses minimal cookies to function correctly and to understand how visitors use the site.

Essential cookies — required for the site to operate (session tokens, CSRF protection) Analytics cookies — anonymised usage data to improve content and navigation. These do not track individuals across sites.

We do not use advertising, tracking, or third-party retargeting cookies.

You can control cookies through your browser settings. Disabling cookies may affect some site functionality but will not prevent you from accessing our content.

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete information
• Erasure — request deletion of your personal data ("right to be forgotten")
• Portability — receive your data in a structured, machine-readable format
• Objection — object to certain types of processing, including direct marketing
• Withdrawal of consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, email info@cloudvoyance.com with the subject line "Data Rights Request". We will acknowledge within 5 business days and respond within 30 days.

Security is central to everything we do — both in the systems we build for clients and in how we manage our own data.

• TLS/HTTPS encryption for all data in transit
• Access controls and least-privilege principles for all internal systems
• Regular security reviews of our tools and third-party integrations
• Staff awareness of data handling responsibilities

No system is completely immune from breach. In the unlikely event of a data incident affecting your personal information, we will notify affected individuals in accordance with applicable law.

Cloudvoyance operates globally and may process your data on servers located outside your country of residence. Where we transfer data from the European Economic Area (EEA) or the United Kingdom, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) or the adequacy decisions of the relevant supervisory authority.

By using our website or services, you acknowledge and consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.

We may update this Privacy Policy from time to time as our services evolve or as required by law. We will indicate the revised date at the top of this page. For material changes, we will provide prominent notice on our website.

We encourage you to review this Policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated Policy.

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

Cloudvoyance Email: info@cloudvoyance.com LinkedIn: linkedin.com/company/cloudvoyance-tech

We take privacy inquiries seriously and will always respond in a timely and transparent manner.