Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Cloudvoyance website (cloudvoyance.com), products, and professional services (collectively, the "Services") provided by Cloudvoyance ("we", "our", or "us").

By accessing our website, submitting a contact inquiry, engaging our services, or using any Cloudvoyance product, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

If you do not agree to these Terms, please discontinue use of our Services immediately.

Cloudvoyance delivers cloud engineering, DevSecOps, AI automation, and platform engineering services. Our core mission is to help teams build systems that are Secure, Intelligent, and Scalable.

• Cloud Architecture & Migration (AWS, Azure)
• DevSecOps Pipeline Design and Implementation
• Kubernetes Platform Engineering and GitOps
• AI Automation Workflows and Agent Development
• Observability, SRE, and Security Hardening
• Product development (SROS / MyMealWallet, DevSecOps Accelerator)

Specific deliverables, timelines, pricing, and scope are defined in a separate Statement of Work (SOW) or engagement proposal agreed in writing prior to commencement. These Terms apply alongside that agreement. In the event of a conflict, the SOW governs.

• Deliver services with professional skill and care in line with the agreed scope
• Assign qualified engineers and practitioners to your engagement
• Communicate proactively on progress, blockers, and timeline changes
• Apply security-first practices across all deliverables
• Treat your infrastructure, codebase, and business data as confidential

• Provide timely access to systems, repositories, documentation, and team members required for the engagement
• Designate a primary point of contact with sufficient authority to make decisions
• Review and approve deliverables within agreed timeframes to avoid schedule delays
• Pay invoices in accordance with the agreed payment schedule
• Ensure your use of any Cloudvoyance deliverable complies with all applicable laws and regulations

Work product: Unless otherwise agreed in writing, all custom deliverables developed specifically for your engagement (code, configurations, documentation, architecture designs) become your property upon receipt of full payment. We retain no claim over work product we create for you.

Pre-existing IP: Cloudvoyance retains all rights to its pre-existing frameworks, templates, tools, methodologies, and know-how ("Background IP") used to deliver your engagement. We grant you a perpetual, royalty-free licence to use any Background IP embedded in your deliverables, solely for internal business purposes.

Our website & brand: All content on cloudvoyance.com — including text, graphics, logos, and code — is the property of Cloudvoyance and protected by applicable intellectual property laws. You may not reproduce, distribute, or use it without our prior written consent.

Open-source components: Where our deliverables include open-source software, those components remain subject to their respective licences. We will clearly identify open-source components in project documentation.

Both parties acknowledge that during and after the engagement, each may have access to confidential or proprietary information of the other.

"Confidential Information" means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure, including but not limited to: architecture designs, source code, business plans, client lists, pricing, security configurations, and personnel data.

• Keep all Confidential Information strictly private
• Not disclose Confidential Information to any third party without prior written consent
• Use Confidential Information solely for the purpose of fulfilling obligations under the engagement
• Apply at least the same degree of care used for its own confidential information (no less than reasonable care)

Confidentiality obligations survive the termination of any engagement for a period of three (3) years. Exceptions apply to information that becomes publicly known through no fault of the receiving party, was already known prior to disclosure, or is required to be disclosed by law or regulatory authority.

All fees are outlined in the engagement proposal or SOW. Unless otherwise agreed:

• Project-based engagements are invoiced at agreed milestones (typically 50% upfront, 50% on delivery)
• Retainer engagements are invoiced monthly in advance
• Pilot engagements may require full upfront payment given their fixed, bounded scope

Payment terms: Invoices are payable within 14 calendar days of the invoice date.

Late payments: Invoices unpaid after 14 days may incur a late fee of 1.5% per month on the outstanding balance. Cloudvoyance reserves the right to pause work on active engagements where invoices remain materially overdue, with reasonable prior notice.

Disputes: If you believe an invoice is incorrect, notify us within 5 business days of the invoice date. We will review the dispute in good faith and provide a written response within 10 business days.

Taxes: All fees are exclusive of applicable taxes. Where required, taxes (such as GST, VAT, or equivalent) will be added to invoices at the applicable rate.

To the maximum extent permitted by applicable law:

• Cloudvoyance's total aggregate liability arising out of or in connection with any engagement shall not exceed the total fees paid by you to Cloudvoyance in the three (3) months immediately preceding the claim.
• Cloudvoyance shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, data, or business opportunities, even if advised of the possibility of such damages.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

We provide all services with professional care and skill. However, cloud and software environments are complex; we cannot guarantee that deliverables will be entirely free from defect or that infrastructure will achieve 100% uptime. We always define realistic success criteria and SLAs as part of the engagement scope.

• Services will be performed with reasonable skill, care, and professionalism
• Deliverables will substantially conform to the agreed scope and specifications
• We hold the rights to provide all tools, frameworks, and Background IP used in your engagement without infringing any third-party rights

• You have the authority to enter into this agreement
• You own or have the right to provide us access to all systems, codebases, and data needed for the engagement
• Your use of our deliverables will comply with all applicable laws and regulations

Except as expressly stated, all other warranties — express, implied, or statutory — including implied warranties of merchantability or fitness for a particular purpose, are disclaimed to the full extent permitted by law.

These Terms remain in effect for as long as any active engagement or use of our website continues.

• For convenience, with 14 days written notice (retainer engagements)
• Immediately, for material breach by the other party that remains uncured 10 business days after written notice describing the breach

• You will pay for all work completed and expenses incurred up to the effective date of termination
• Each party will return or destroy the other's Confidential Information on request
• Deliverables completed and paid for by termination date remain your property
• Sections 4 (IP), 5 (Confidentiality), 6 (Payment), 7 (Liability), and 10 (Governing Law) survive termination

Cloudvoyance reserves the right to suspend or terminate access to our website for any party found to be misusing the site or violating these Terms.

• Use automated scripts or bots to scrape, crawl, or extract content from our website
• Attempt to gain unauthorised access to any part of our systems or infrastructure
• Use our services to develop, deploy, or distribute malicious software
• Infringe the intellectual property rights of Cloudvoyance or any third party
• Engage in any conduct that is unlawful, fraudulent, or harmful to others
• Misrepresent your identity, affiliation, or the intended use of our services

We reserve the right to refuse service, suspend engagements, or terminate access where these use requirements are violated, with or without notice in the case of serious or repeated violations.

These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with applicable law in the jurisdiction where Cloudvoyance is registered.

Dispute resolution: We prefer to resolve disputes informally. In the event of a dispute, both parties agree to first attempt to resolve it through good-faith negotiation for a period of 30 days before initiating any formal legal proceedings.

Arbitration: If informal resolution fails, disputes will be submitted to binding arbitration in accordance with the rules of a recognised arbitration body in the applicable jurisdiction, unless either party seeks injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm.

We reserve the right to update these Terms at any time. We will indicate the revised date at the top of this page. For material changes affecting active engagements, we will notify you directly by email.

Continued use of our website or services after updated Terms are posted constitutes acceptance of those changes. For active client engagements, updated Terms apply to renewals and new SOWs; the Terms in effect at the time of signing govern existing engagements unless both parties agree otherwise in writing.

If you have questions about these Terms or need to discuss any legal matter, please contact us:

Cloudvoyance Email: info@cloudvoyance.com Website: cloudvoyance.com LinkedIn: linkedin.com/company/cloudvoyance-tech

We are committed to transparent, fair dealings with all clients and partners. If something in these Terms is unclear, please ask — we'd rather clarify upfront than have misaligned expectations.